At VelWear.shop, we want you to love your jewelry. If you are not fully satisfied, we offer a hassle-free return and refund process.
Eligibility for Returns & Refunds
- Returns must be requested within 15 days of receiving your order.
- Items must be unused, unworn, and in original packaging.
- Returns are not accepted for final sale items, personalized/custom jewelry, or gift cards.
Return & Refund Process
- Email us at support@velwear.shop with your order details and reason for return.
- Once approved, ship the item back to our provided return address.
- Refunds are processed within 15 business days after receiving the returned item.
Non-Refundable Cases
- Items damaged due to misuse or improper handling.
- Requests made beyond the return window.
- Shipping fees are non-refundable unless the return is due to our mistake.
For any concerns, contact us at support@velwear.shop.
Cancellation Policy
We aim to process orders quickly, so please review our cancellation guidelines below.
- Order Cancellation Before Shipment:
- You can cancel your order within 15 Days of purchase for a full refund.
- To request a cancellation, email support@velwear.shop with your order details.
- Cancellation After Shipment:
- Orders that have already been shipped cannot be canceled. You may return the item once received (see our Return Policy).
- Custom & Personalized Orders:
- Custom jewelry orders cannot be canceled once production has started.
Refunds for canceled orders will be processed within 15 business days to your original payment method.